Last Updated on February 17, 2022 by rabiamuzaffar
Pegasystems has commenced newer low-code features in the Pega Platform, making it easier for both citizen and professional developers to build modern UI for their apps. PegaWorld iNspire, a vendor gathering, was where this announcement was made. Pega allows business customers to develop more complete digital experiences with a single low-code platform by integrating improved front-end designing functionality with its back-end capabilities of processing. Master the design concepts from the Pega Training course which is available online. The training provides you the real-time experience to work with project implementation methodology, user interface, data modeling, case management, etc.
The profiles of the leading suppliers, and also a product overview of the market, are included in the “Buyer’s Guide for Business Process Management” to assist you in determining the best approach for your own use case.
Pegasystems provides a Management of Business Processes platform based on OOP and Java principles. On the website, users can use visual software to quickly bring together an executable business program. Pega systems have a long history of creating applications that provide support services for everyday operations such as sales, services, and marketing. Management of the case lifecycle is supported by the framework, enabling business proprietors to create a method of bringing people and technologies together to automate regular tasks while also improving reliability and productivity in unforeseen events. Process Fabric, a platform for business that coordinates user access with applications and processes, was also introduced by the vendor last year.
Pega Platform’s latest innovations merge Pega’s program authoring skills with user experience industry standards to provide the most robust low-code product design and development solution on the platform. Users can set up and build their apps in the same low-code platform because of a modern user interface architecture, improved design capabilities, and open APIs. Built-in specifications for the industry often make it easier for front-end engineers to incorporate new user interfaces into their current front ends. Hence powerful interfaces are created that produce the expected business outcomes.
Pegasystems’ chief product officer, Kerim Akgonul, said in a press release: “Pega Platform’s latest features mark a major step forward in the low-code evolution app growth. For the very first time, companies can be using low-code to also create process automation that is bullet-proof applications but also to conveniently supplement their existing apps with sleek UI’s — everything is performed in the same tool. This allows businesses to engage less time constructing and more driving time important business results.”
APIs that are aware of their context and dynamically update as processes change, low-code design features that are easier to use, and App interfaces that are more productive are among the new features added to the Pega Platform.
AI Capabilities Acquisition with Qurious.io
Pegasystems intends to incorporate Qurious.io’s features powered by AI into its product portfolio, with a focus on Pega Customer Service use cases initially. The annual PegaWorld iNspire meeting, which will be held digitally on May 4, 2021, is expected to reveal more information about this new cloud-based platform.
Kerim Akgonul, Pegasystems’ senior vice president of products, said in a statement to the press: “Despite the growing popularity of automated chatbots among customers, live support agents are still needed to manage the most difficult customer issues over the phone. Real-time speech analytics from Qurious.io assists agents in proactively resolving complex demands with revenue-generating Next-Best Actions. Their cloud-native approach ideally complements Pega’s use of AI across engagement platforms, allowing our clients to consistently have superior customer experience from beginning to end.”
Qurious.io’s CEO, Sabrina Atienza, also stated, “Pega will allow us to introduce our intelligent speech analytics tools to hundreds of the world’s most valuable brands, thanks to its strong customer experience and AI pedigree. We think this is a great match for both Pega and Qurious.io, and we’re excited to be a part of solving some of the most difficult customer service challenges now and in the future.”
New Pega Platform Enhancements
The Pega® is a market-leading platform for application development that brings together case management that is industry-leading, deciding and artificial intelligence (AI), robotic automation, and business process management (BPM), user experience (UX) across many channels and mobile on a centralized platform for superior customer engagement and corporate excellence.
The below are some of the platform’s main improvements, as per a news release:
- Improved coordination thanks to the updated real-time update system, which keeps external and internal users up to date on Pega Platform’s most recent project operation, such as newer product improvements in progress.
- With the latest AI Studio, from a central site, you can build and manage predictive models, giving you more control and exposure over AI.
- The new console for Robotic Automation allows you greater power over the automation while still making it simple to set up and maintain.
- AI-assisted customer email collection for a better understanding of customer purpose.
- New plug-ins have better connectivity with the use of third-party DevOps software like Selenium, JFrog, and Jenkins allowing for more streamlined connections.
- With the newer support for deploying Pega Framework on AWS, Microsoft Azure, and Pivotal Cloud Foundry, third-party cloud solutions now have more options.
Other big capabilities of the Pega Platform are made open earlier this year were also included in this new release:
- Pega® Intelligent Virtual Assistant
- Pega® Agile Workbench
- Pega® Workforce Intelligence
The Pega® Platform bridges organizational silos and existing systems, increases operating performance, and simplifies the customer experience. Pega provides a visual method in a code-free environment, resulting in easier deployments, iterations, and implementation costs.
Pega enables flexibility to develop the applications in a low-code environment with the support of low-code design features. The architecture of the modern user interface, its enhanced design capabilities, and open APIs assist the developers to quickly deliver the organization’s needs. We have also discussed the AI capabilities which are acquired with qurious.io and latest enhancements in the pega platform.
Read more: Business operations now hinge on artificial intelligence