VoIP phone systems are a great alternative to traditional telephone lines. They are more flexible and come with many features.
One of the primary benefits is that they do not need any landlines, so they can move with you if you have a new office or relocate to a different location.
Voicemail
Voicemail features allow businesses to provide a more personalized experience to their callers. They are also helpful in reducing on-hold time and helping clients and customers express their concerns promptly.
Most VoIP providers, like PBX NYC NY, offer several voicemail options customizable to individual users and departments. For example, businesses can change the greeting to suit their needs or schedule it for holidays and other special occasions.
Another popular voicemail feature is custom ringback. It allows business owners to upload and play popular audio files while a caller waits for an agent. It reduces the aggravation customers may feel from waiting for an agent and lets them focus on their primary concerns without distraction.
Call Waiting
Call waiting allows you to receive incoming calls while on another phone call. It is a great way to ensure you get all important calls while on the go.
When call waiting is activated, you’ll hear a slight beep when an incoming call comes in. You’ll then have the option to answer or ignore the call. If you miss it, your first caller will be placed on hold, and you’ll automatically be connected to the new caller. You can then switch back to your original caller as needed.
Call Forwarding
Call forwarding is a feature of traditional VoIP phone systems that sends calls to a different number when you’re unavailable. It’s a great way to stay connected even when you’re out of the office or on vacation.
It has been present for a long time and is now a common element of many corporate phone systems.
Businesses can use virtual selective call forwarding to route calls, just like big companies with dedicated call centers, without needing additional hardware.
It’s also a great way to ensure that customers only go to voicemail if you’re busy or in the middle of another call. Finally, it makes it a valuable tool for companies that offer customer support or have international customers.
Caller ID
VoIP phone system has various caller ID features that can help businesses improve customer communication. They can also help employees make better decisions when screening calls.
VoIP caller ID can be customized to display your business’s name and phone number. It makes it easier for your customers to recognize who’s calling them, increasing their confidence in you.
You can also add audio files to your callers’ ringback, which can help reduce their aggravation from waiting in silence. This feature is available from all leading VoIP providers.
Call Queues
Call queues are one of the essential features of a VoIP phone system. They allow you to manage call volumes calmly and efficiently.
Companies must do everything possible to guarantee that their customers receive excellent customer service and that the overall experience is smooth and pleasant. It is especially true when call volumes are high.
With a call queue, you can add custom messages to the on-hold line to promote your products or services, inform callers about upcoming events, and more. In addition, it gives your customers a positive experience while they wait for an agent to answer their call.
