Do you maintain employee loyalty after the 2020 turmoil? Do you want to burn security from the beginning? CIO, driving digital transformation in 2021, faces new risks and opportunities
The massive digitization we have witnessed over the past year may be remembered as one of the most lasting features of the impact of a pandemic on society. So, how we handle it has a huge impact on the success of our business. Let’s look at five prominent examples.
Digital business transformation and Digital Acceleration go hand in hand. According to a Twilio study, in the first months of the COVID-related blockade, companies’ digital communications strategies accelerated by six years, with nearly 80% increasing their digital transformation budgets. IDC predicts that IT spending will increase to $ 6.8 trillion over the next two years. With obstacles such as priority competition and delayed management approval, CIOs have a great opportunity to implement long-stagnation transformation plans, such as the move to cloud-based technology.
As we continue to drive the digitalization agenda, it opens up a world of IT and business opportunities. Currently, geographic boundaries are largely irrelevant. From now on, you will have the flexibility to place employees where you need them and have the freedom to choose where to live or work. Thanks to the increased adoption of cloud technology, there are few restrictions.
Everything from home
We work from home and go to school, shop, and do all the important communication without leaving the front door. Many previously thought possible only from construction sites can now be done remotely. The product development team now has a living room and garage full of parts and equipment, dating back to the early start-up days of companies such as Apple, HP and Microsoft. Of course, the more you do at home, the more you burden yourself with limited bandwidth resources.
The traditional peak time for internet use was in the evening. Still, WiFi remains stable during the more ideal working hours of employees, as everyone at home is streaming everything simultaneously, 24 hours a day, seven days a week. I’m having a hard time doing it. WFH employees need to be provided with the technology and bandwidth to be productive and efficient. Allocate a budget and upgrade your employee’s home network to premium bandwidth. When trying to support a customer, nothing can cause headaches to the extent that Zoom breaks bandwidth.
High risk is the new normal.
With the move to the cloud and WFH, every time an employee launches a laptop or mobile phone to take advantage of corporate networks or cloud resources, they need to manage a high-threat environment. Increasingly, social engineering and phishing tricks, especially those that utilise stressed employees, use COVID-related tactics.
No more the luxury of downgrading security later. It’s already vulnerable the moment you go online, so you need to incorporate it into everything from the beginning. Multi-factor authentication must be at the top of the list of requirements. We also need to notify and educate our employees about new threats. No more the luxury of downgrading security later. Every sandbox, every prototype, cloud-based lab environment, etc., needs to be built into everything from the beginning. The moment you go online, you are already vulnerable.
Highly distributed incident response
For a company like us with customers worldwide, meeting needs with a decentralised workforce presents both challenges and opportunities. Remote troubleshooting is a priority of support because the routing of calls and network traffic is different, and the quality of your internet connection at home can be questionable. Customer support is much more complicated. This creates a multi-tiered incident management process that may require staff to be located in different locations to resolve customer issues. But it also allows us to bring our employees closer to our customers.
Supporting connections with people
Remember that before COVID, we all suffered from a huge talent gap? This may seem dispelled at first glance, but it has not completely disappeared and may reappear with revenge when it returns to normal. Are you doing enough to promote employee retention? Maya Angelou once said, “At the end of the day, people will not remember what you said or did. This is especially true now that employees are stressed and overwhelmed. An expert Digital marketing agency in London can provide you with the required services.